Terms & Conditions

Your Contract

Your agreement is with Sandstorm Morocco (“Sandstorm”) and Sandstorm Morocco LTD (“SANDSTORM,” together referred to as “we,” “us,” or “our”).

These Terms and Conditions apply to all brochures, written communications, and bookings made with us. No one is authorized to change or waive these terms.

Before confirming your booking, you must read and understand these conditions. If you have questions, contact us before proceeding. By asking us to confirm your trip, you agree to these Terms and acknowledge that you accept them in full.

Booking Process

Sandstorm creates custom travel itineraries tailored to your needs.

A legally binding contract is formed once we receive payment—whether partial or full—for your itinerary. No contract exists until payment has been received.

  • Bookings made more than 90 days before departure: A minimum 25% deposit is required at confirmation. The remaining balance is due 90 days prior to departure.

  • Bookings made within 90 days of departure: Full payment is required at confirmation.

If full payment is not received 90 days before departure, we may cancel your trip and apply cancellation fees outlined below. In this case, we have no further responsibility to you.

If you have provided credit or debit card details, you authorize us to charge any outstanding balance unless you notify us in writing not to use the card.

The person making the booking is responsible for full payment for everyone in the group. All travelers—including those added later—are bound by these Terms. It is the lead traveler’s responsibility to ensure everyone in the party has reviewed these conditions.

Medical Conditions and Disabilities

If you or anyone in your group has a medical condition or disability that may affect travel, you must notify us in writing before booking. Full details are required at the time of booking so we can confirm the trip is suitable.

If relevant medical information is not disclosed, we reserve the right to cancel the booking without penalty to us once we become aware of it.

Travel Documents

Review your confirmation invoice, tickets, and all documents carefully upon receipt. Contact us immediately if anything appears incorrect.

You are responsible for any costs related to correcting errors unless the mistake was ours.

Cancellation by You

All cancellations must be submitted in writing and take effect on the date we receive notice.

Deposits and amendment fees are non-refundable.

Cancellation fees per person are:

  • More than 90 days before departure: Deposit only

  • 61–90 days before departure: 50%

  • 31–60 days before departure: 75%

  • 30 days or less before departure: 100%

If your reason for cancellation is covered by travel insurance, you may be able to recover these charges through your insurer.

If airline tickets have already been issued and you cancel, we will refund only the amount we recover from the airline.

Pricing and Itineraries

Prices are based on known costs at the time your itinerary is issued. While advertised prices are accurate when published, we reserve the right to update them.

Costs include estimated fuel charges and local taxes.

Once your booking is confirmed, you will receive a Confirmation Invoice.

After confirmation, we may increase your price if our costs rise due to factors such as:

  • Fuel increases

  • Airline or transportation surcharges

  • Airport or port fees

  • Local taxes or VAT changes

  • Currency fluctuations

  • Government actions

  • Park, reserve, or concession fee increases

If prices increase, you will receive an updated invoice.

If you request a chargeback through your credit card company for payments that are properly due, we will charge a $100 administrative fee per incident plus related costs. We may also cancel your booking or pursue legal action for unpaid amounts.

We reserve the right to correct pricing errors before your booking is confirmed.

Changes Requested by You

If you request changes after paying a deposit, we will do our best to accommodate them. All change requests must be submitted in writing.

A $150 administrative fee applies to customer-initiated changes. Additional supplier fees (airline, hotel, etc.) may also apply.

Any modification may result in the trip being re-priced at current rates. Additional deposits or payments may be required.

Name changes are treated as cancellations and are subject to the cancellation fees above.

Cancellation by Us

We may cancel your trip if you fail to comply with these Terms. We also reserve the right to cancel prior to receiving full payment.

We are not responsible for cancellation or disruption caused by force majeure events beyond our control. These may include:

  • War or civil unrest

  • Terrorism or threats

  • Natural disasters

  • Epidemics or pandemics

  • Transportation issues

  • Flight schedule changes

  • Airport or port closures

  • Severe weather

  • Government actions

In force majeure situations, refunds are not guaranteed. However, if we recover funds from suppliers, we will return those amounts to you without additional charges.

If we cancel your trip for reasons other than those listed above, we will refund all payments made or offer a comparable alternative. In such cases, compensation of $100 per person will apply.

Changes Made by Us

Changes are rare but may be necessary.

Minor adjustments will be communicated in writing as soon as possible.

If a significant change occurs—such as a flight change of more than 12 hours or a major downgrade in accommodations—you may:

  • Accept the revised arrangements, or

  • Cancel and receive a full refund

This does not apply in cases involving force majeure, failure to comply with these Terms, missed payments, or airline schedule changes.

Limitation of Liability

Sandstorm Morocco LTD’s total liability will never exceed the amount you paid for your trip.

By booking, you acknowledge that adventure travel carries inherent risks. You voluntarily accept those risks and release us from liability for injuries, losses, or damages resulting from travel participation, including those caused by third parties.

We are not responsible for:

  • Losses we could not reasonably foresee

  • Damages not caused by our breach of contract

  • Business-related losses

Our Responsibilities

We are responsible for providing services as described in your Confirmation Invoice and ensuring they meet reasonable local standards.

We are not responsible for services that are not part of our contract, including optional excursions or activities booked separately—even if recommended by us.

When we assist in booking outside services, we act only as a booking agent. Your contract for those services is with the supplier. Our liability, if any, is limited to the cost of the activity.

Infrastructure standards may differ from those in your home country. Occasional power or water interruptions may occur. We are not liable for disruptions outside our control.

Claims must be submitted in writing within one month of your return.

Transportation Providers

Air and sea travel are subject to the carrier’s terms and international conventions.

We are not liable for:

  • Strikes

  • Schedule changes

  • Operational decisions

  • Lost luggage

  • Delays

  • Illness, injury, or death related to carrier operations

Your Responsibilities

You are responsible for ensuring:

  • Passports, visas, and travel documents are valid

  • Required vaccinations are obtained

  • You arrive on time for flights and trip components

No refunds will be issued for missed services or lost documents.

You accept that travel includes inherent risks. We are available to discuss those risks before departure.

Travel Insurance

Travel insurance is mandatory.

Your policy must cover cancellation, medical expenses, emergency evacuation, repatriation, and pre-existing conditions where applicable.

If you travel without adequate insurance, we are not responsible for losses that would otherwise have been covered.

Governing Law

This agreement is governed by the laws of Casablanca, Morocco.

Referral Waiver

If you were referred to us by another party (such as a travel agent), you agree to release them from any claims. All issues must be addressed directly with us.

Resolving Problems

If you experience an issue during your trip, notify the local service provider immediately so they can address it.

If the issue remains unresolved, you must submit written details within 28 days of returning. Failure to do so may affect our ability to investigate and respond.

Miscellaneous

Any purchases made during your trip are at your own risk, even if recommended by a guide.

If you become ill or injured, we may assist in arranging medical care or evacuation at your expense. We are not responsible for the quality of such services.

Baggage is carried at your own risk.

We and our local partners reserve the right to remove any traveler without refund if their behavior is unsafe, disruptive, or disrespectful to others.